Returns
Return Policy
Orders may be returned for store credit within 7 days of delivery, excluding items subject to final sale listed below. Refunds are not available.
Returns can be submitted online via Your Account
The following orders on nina-gordon.com are final sale:
- International orders shipped to destinations outside Australia & New Zealand
- Goods in our sale collection
- Earrings; due to health and hygiene laws
- Items designated as archive or final sale
- Orders purchased with store credit or gift cards; and
- Purchases made with Afterpay or PayPal due to merchant fees.
We do not accept returns or exchanges of any of the above items.
Returns must be authorised by a customer service representative before returning your items. If your purchase is eligible for return, a customer service representative will provide instructions for return. Returns must be shipped within 2 days of your receipt of the return authorisation and your return tracking details provided as proof.
Delayed returns may be declined and returned.
Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of non-compliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit.
Please pack your goods respectfully to avoid damage—we advise using the box your order arrived in. Nina Gordon will not be held responsible for any lost or damaged packages during transit.
Returns initiated beyond 7 days of receipt of your order, or shipped beyond 2 days of your receipt of a return authorisation, will not be accepted.
Please note; store credit issued as a result of a return excludes any shipping fees paid in connection with the original order, and all return shipping costs are the customer’s responsibility.
For unclaimed return-to-sender parcels—the return shipping fee will be deducted from the total store credit or refund amount.
Right to Withdrawal
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order.
To exercise your right of withdrawal, please initiate your return through our returns portal or contact us at hello@nina-gordon.com within 14 days of receiving your order, clearly stating your decision to withdraw from the purchase. Returned items must be unworn, unused, and in their original condition and packaging. Return shipping costs are the responsibility of the customer.
Once we receive your returned item(s), we will process your refund within 14 days. Refunds will be made using the original payment method.
If you have any questions about a piece before making your purchase, please contact us at hello@nina-gordon.com. Our team is happy to provide guidance on styling, sizing and product details to help you make the right choice.