Shipping & Delivery
We ship from Byron Bay, Australia. All orders are custom-packaged with special care to ensure the quality and safety of your purchase. Orders placed prior to 11am will be dispatched the same day* (excluding weekends and NSW public holidays). Please note that slight shipping delays may occur during peak promotional and sale periods.
If you need your order quickly, please select Startrack or DHL Express shipping in checkout.
Australia
Regular Australia Post
Flat rate $12 — free over $250
3–7 business days
Express Australia Post
Flat rate $17 — free over $500
2–5 business days
Express StarTrack
Flat rate $22 — 1–3 business days (next business day to most metro areas)
Note: Australia Post orders will be redirected to your local post office if unattended at delivery. StarTrack orders have authority to leave and cannot deliver to PO Boxes.
United States
DHL Express
Flat rate $39 USD — free over $500 USD
3–7 business days
Duties and taxes are included in your order price. There are no additional charges on delivery — what you pay at checkout is the final price.
Note: US Customs and/or DHL may require your SSN or EIN for orders over $250 USD. If this is refused, your package will be marked as return to sender and return shipping costs will be deducted from your refund or store credit.
New Zealand
Express Australia Post
Flat rate $20 NZD — free over $250 NZD
5–11 business days
DHL Express
Flat rate $39 AUD — 3–5 business days
Local duties and taxes may apply and are the responsibility of the recipient.
Canada
DHL Express
Flat rate $39 CAD — free over $500 CAD
3–7 business days
Local duties and taxes may apply and are the responsibility of the recipient.
United Kingdom
DHL Express
Flat rate £30 — free over £400
3–7 business days
Local duties and taxes may apply and are the responsibility of the recipient.
Europe
DHL Express
Flat rate €35 — free over €400
3–7 business days
Local duties and taxes may apply and are the responsibility of the recipient.
International
DHL Express Shipping
Flat rate of $55 AUD — Free for orders over $700 AUD
Delivery within 3-7 business days
International shipping charges will be calculated at checkout based on the delivery country. Please check your local tax and duty rates. Local duties and taxes may apply and are the responsibility of the recipient.
Delivery and Tracking
Shipping timeframes are a guide for metro areas. Costs may vary by location. If additional charges apply, we'll contact you before dispatch.
Once dispatched, you'll receive a tracking number by email. We recommend using your local postal service for detailed tracking once your parcel reaches its destination — USPS for the US, NZ Post for New Zealand, Parcel Force for the UK.
Duties and taxes (overseas orders)
When you place an order from outside Australia, you may be charged VAT, import duties, tariffs and/or taxes upon its arrival, as levied by your country’s Customs authority.
Per standard commercial practice, we ship overseas orders in accordance with Delivered at Place (DAP). In short, this means that we do not collect VAT, duties and/or taxes, and cannot predict the charges that may apply in your country. If your order does incur additional local charges, the relevant Customs authority will advise you of the details and request payment prior to clearing your package.
To be certain of the terms that will apply to your order, we encourage you to contact your local Customs authority for information.
Please note that we do not cover additional storage or shipping costs resulting from the denial of Customs clearance and/or failure to pay due local charges.
Any other inquiries, please email: hello@nina-gordon.com