Shipping & Delivery
We ship from Byron Bay, Australia. All orders are custom-packaged with special care to ensure the quality and safety of your purchase. Orders placed prior to 12 pm will be dispatched the same day* (excluding weekends and NSW public holidays). Please note that slight shipping delays may occur during peak promotional and sale periods.
If you need your order quickly, please select Startrack or DHL Express shipping in checkout.
Within Australia
Tax is included, and shipping is calculated at checkout for AU Orders.
Flat rate of $12 — Free for orders over $250
Express Australia Post
Flat rate of $17 — Free on orders over $500
Please note: Australia Post orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
Express StarTrack
Flat Rate of $22 — Delivery within 1-3* business days (next business day delivery to most metro areas).
Please note: Express StarTrack orders have the authority to leave and will be left unattended at the address at the time of delivery.
StarTrack is unable to deliver to PO Boxes. Please address your order to a residential or business address.
United States
Flat rate of $29 — Free for orders over $500 USD
Please check your local tax and duty rates. Local duties and taxes may apply and are the responsibility of the recipient.
US customs and/or DHL may require you to lodge your SSN or EIN for orders above 250 USD. If this is refused, your package will be marked as "return to sender”, and any return shipping costs will be deducted from your refund or credit.
Canada
Flat rate of $29 — Free for orders over $500 CAD
Please check your local tax and duty rates. Local duties and taxes may apply and are the responsibility of the recipient.
United Kingdom
Flat rate of £25 — Free for orders over £400
Please check your local tax and duty rates. Local duties and taxes may apply and are the responsibility of the recipient.
Europe
Flat rate of €29 — Free for orders over €400
Please check your local tax and duty rates. Local duties and taxes may apply and are the responsibility of the recipient.
New Zealand
Flat rate of $20 NZD — Free for orders over $250 NZD
DHL Express Shipping
Flat rate of $39 — Delivery within 3-5 business days*
Please check your local tax and duty rates. Local duties and taxes may apply and are the responsibility of the recipient.
International
DHL Express Shipping
Flat rate of $52 AUD — Free for orders over $700 AUD
Delivery within 3-7 business days
International shipping charges will be calculated at checkout based on the delivery country. Please check your local tax and duty rates. Local duties and taxes may apply and are the responsibility of the recipient.
Additional Information
These shipping timeframes and costs may differ & are a guide for metro areas. Shipping prices may vary depending on your delivery location & we may contact you to pay additional charges or alternative options before your parcel can be dispatched.
Once your item is dispatched, we will send you an email containing your tracking number and a link to the courier service provider.
International Customers (Outside of Australia)
Please check your local tax and duty rates, as they will be charged separately prior to delivery. Local duties and taxes may apply and are the responsibility of the recipient. If this is refused, your package will be marked as "return to sender”, and any return shipping costs will be deducted from your refund or credit.
You can obtain information on taxes, duties and customs regulations from your local customs office to determine if your order will incur any additional charges on entry to your country. Any duties or taxes incurred are the responsibility of the delivery recipient.
*From time to time, orders may be delayed in customs. This is beyond our control, and we do our best to make sure everything goes smoothly. International shipping costs do not include any duties and taxes that may be applied by customs when your order arrives in your country.
Tracking: We advise using your country's postal service for tracking once your parcel reaches its destination country. This will provide you with more detailed information about its arrival. For example—USPS for the USA, NZ Post and Parcel Force for the UK.
Any other inquiries, please email: hello@nina-gordon.com