Our policy is to repair, restore, and then replace.
Nina Gordon offers a 6-month warranty from the date purchased that covers manufacturing defects and faults. This warranty does not cover general wear and tear, modifications or engraving & damages to your jewellery, ie - improper care or failure to follow our care instructions provided.
We strongly recommend that our gold-plated items are not engraved as this process will damage the layers of plating.
Please note manufacturing defects and faults do not include: General wear and tear resulting in (but not limited to); rings that have become misshaped, surface scratches, broken chains, clasps, plating that has worn off, chipped gemstones, loss of charms and improper storage causing oxidisation.For all warranty enquiries, please contact us at hello@nina-gordon.com with all details and your order number.
Buy-Back Scheme
Our Buy-Back Scheme will allow us to close the loop, recycling your unwanted jewellery, giving these metals a second life.
We are now accepting your unwanted jewellery from any brand.Our Buy Back Scheme is now open to silver & brass/gold plated pieces (with the plans to open this scheme up to accepting all metals very soon).
Any pieces we receive back under our ‘buy-back’ scheme, will be sent back to our manufacturer to be melted down, purified and recycled, ready for a second life and recreated into objects, art or jewellery.
If you would like to participate please fill out his form and follow the instructions.
Repairs & Spare Parts
Looking for just one earring, lost a charm, or have a clasp that needs to be replaced? Email us at hello@nina-gordon.com
We believe there is a use for everything. We save all spares, components and parts (some could say Nina has a collecting problem) these are all re-made into new pieces in-house, or kept for repairs.
Items with slight defects are not wasted, these are sold via our yearly sample sale ~ Nothing is disregarded. Faulty or broken items we are unable to repair are all sent back to our manufacturer, these are then melted down, purified and recycled, giving them a second life.
We’re not perfect but we are continuously working towards more sustainable processes and being better - progress, not perfection.
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